We identify six primary characteristics that make leading Facilities Management companies stand out from the crowd. They are:
Uniqueness – Service Delivery – Transparency – Innovation – Progression – Communication
What order do you place these characteristics within your organisation?
USP (uniqueness) is a vital element in determining what makes your company different and why they will choose your services over others. All too often most FM companies talk a great talk but continually trip themselves up on small ticket items which frustrates the hell out of clients. Part of the reason is from the get-go the job has not being fully or accurately costed by the business development team. Furthermore, FM companies cut corners and do not disclose for obvious reasons. From our experience within the industry large corporates struggle with lack of transparency and accountability. On the flip side it is equally worrying the amount of corporate businesses that do not have tracking systems in place or the personnel to manage service delivery and costs.
A good example is a facility we observed recently where just on one service cost alone totalling one million £70,000 was being siphoned off through labour, materials and one-off requests. This brought the percentage value of the contract from 4% to 11% for the contractor.
In this new technological age progress has been very slow for corporates to embrace these changes. We feel what gets lost in the business pitch is the ROI these new innovative changes bring. There is a current shift happening within the industry. Corporates are moving from traditional agreed imputed service charges to Output performance Delivery (OPD) i.e. cost structures are put in place for attaining certain service delivery % levels each month and should they exceed the customers expectations a further payment incentive can be achieved. Equally, if service delivery is not up to scratch the service provider is penalised.
We urge any facilities management company to try out our OPD challenge to make an impact on the future direction of your company. Transparency and accountability are the two most important factors whether your business will sustain long term contracts or not.
At Blueshark Consulting, we have the necessary tools in to put in place your comprehensive strategy and develop your own bespoke facilities programme. Whether you are an up and coming service provider or a corporate business that needs a small amount of direction we are at hand to deliver! Our promise to you – A ROI of 20% productivity & cost efficiency saving.
Email us in strict confidence today to help you with a customised Facilities Management strategy proposal on firstname.lastname@example.org
Blueshark Consulting delivers unique solutions to the obstacles facing businesses every day. The innovative facilities management solutions we provide ensure that our clients are on track and kept one step ahead of their competitors. Thanks to the diverse experience of our team, we fulfil various key roles for our clients according to their needs, from procurement specialist to management consultant. Our level of expertise and knowledge far outweighs any of our competitors and we have the track record to back it up.